effective communication Archives

Can you Hear Me? The Skill of Listening

Posted on June 15, 2015June 23, 2016 by Michael Rose

Learning to listen well has been a life long challenge for me, and maybe for some of you. Many of us can get caught in defensive listening. Defensive listening is the temptation to listen looking for an error, or to formulate a response or a rebuttal before the person has finished speaking. Sometimes we listen through…

Great Communication in a Digital World

Posted on July 26, 2011November 17, 2018 by Michael Rose

We were having dinner a while ago – going around the table, each person sharing about their day. As a person was sharing something exciting, the familiar “voice mail received” rudely interrupted. Without a second thought, the message was tended to. We realized that this little intrusion stole a very precious moment from us. “Somewhere…